Customer Support & Service

If you have any queries regarding placing an order on this site or would like to follow up an outstanding order please phone our customer service number or if you need advice about a product you wish to purchase or need to discuss your requirements please email us

Customer Complaints
We will endeavour to acknowledge any complaints within 5 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "View Basket", then "Checkout" and you will be forwarded to the secure PayPal site for order processing.

Cancellations
We will be happy to provide a refund or exchange for any item provided it is returned in as new condition within 14 days of your order being placed.

Delivery of Goods
Before your goods are sent, we will confirm your order by email. No order will be dispatched until payment has been cleared by PayPal. Goods will be dispatched within 1-6 days. If delivery is outside the UK delivery may take longer than 7days. If you are dissatisfied with your purchase, please notify us within 7 days in writing or by email to sales@quadpartsdirect.co.uk Items may be returned for a refund within 7 days of purchase subject to the following conditions.

Refunds Policy - Goods
Goods may be returned within 21 days and subject to valid reasons and the terms and conditions laid out below a refund will be issued from cleared funds. Please contact us prior to returning any products purchased on-line to determine and confirm credit eligibility. When given, refunds will be in the same tender as the original payment at the prevailing currency exchange rate.

Returned Goods.
A copy of the order confirmation must accompany all items being returned. To return purchased item(s): Pack carefully, use a postal service providing insurance and signed-for-delivery. Proof of shipment must be produced. Purchases are, unless otherwise specified, returned at buyer’s cost.

General Returns
If a product or service has been purchased with a discount only the net amount actually paid will be considered, furthermore the following items are non-refundable:

  • Items clearly displayed on the web site as clearance, discounted or sale merchandise
  • The value of a discount
  • Shipping and handling charges

Goods Damaged in Transit
We take care to package our products carefully and all goods are handed over to our postal service provider in good condition. Please provide any correspondence with your postal service provider to verify where the damage occurred. If you can show the postal service has damaged the goods in transit we will issue a full refund and seek compensation from the postal service. If the goods arrived within sound postal packaging but for some other reason were damaged please return the items in their original wrapping and we will issue a refund from cleared funds.

Defective Goods
If the items you were sent are defective and unusable please notify us upon receipt in writing or by email and return within 7 days explaining why the product is unusable and given satisfactory reason we will issue a full refund including any original delivery charges.

Goods fail To Arrive
We will notify you by email when we expect to ship your product. If your product fails to arrive as expected please contact us first so that we may trace the products on your behalf. If the postal provider cannot verify delivery within 28 days of the expected delivery date we will provide a full refund including our original postal charges from cleared funds.

Wrong Shipment
We offer a full money-back guarantee if the item you receive differs greatly from the item you have ordered, contact sales@quadpartsdirect.co.uk.